Cloud Contact Center

Take advantage of AI power so that communication with your customers is the same regardless of the communication channel

We help you to build the omnichannel Cloud Contact Center based on AWS, where AI, virtual assistants and human agents merge to give your customer the best experience regardless of the communication channel and you can also proactively anticipate your needs.

Proactive, omnichannel and intelligent communication with your clients
24/7 self-service solutions for your customers
Interactions designed to anticipate your customers' needs and provide them with the best experience.
Optimization of your experience center impacting productivity, attention levels, service levels, satisfaction.
Knowledge about your client: preferences, pains and behaviors.
Empowered customer service teams with short learning curves.
Agents focused on high-value communications
Ability to scale in the cloud according to demand with low cost.

Integrated management of different communication channels
- WA
- Facebook
- Telephone
- SMS
- Push
- Instagram

CRMs and transactional systems integrations
Proactive automation of communications
Customizable, multilanguage and intuitive agent user interface

Easily configurable and scalable flows with the ability to integrate with AI services to enhance your contact center
Storage of relevant information on your customer interactions for business analytics
Case management to escalate customer needs

Allies

We are AWS partners to offer specialized AWS Connect, PinPoint, Lex and other services that enable us to build solutions according to the needs of our clients